Informativa sui rimborsi
RETURNS, RIGHT OF WITHDRAWAL AND REFUND POLICY
Last updated: August 11, 2026
1. Right of Withdrawal
Pursuant to Articles 52 et seq. of the Italian Consumer Code, consumers who purchase products through our website have the right to withdraw from the contract without providing any reason within 14 days from the date on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the product.
To exercise the right of withdrawal, the customer must notify GYMFITILY of their decision by means of an explicit statement using the contact details provided on the website.
The notification must include at least:
- the purchaser’s first and last name;
- the order number;
- the product or products subject to the withdrawal;
- the purchase date;
- an explicit statement of the intention to withdraw from the contract.
The burden of proof regarding the exercise of the right of withdrawal lies with the consumer.
The product must be returned within 14 days from the date on which the withdrawal notice is communicated. The deadline is considered met if the product is handed over to the carrier within that period.
2. Condition of Returned Products
The consumer is responsible for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Therefore, the product should be returned with the greatest possible care.
Where possible, the customer should return:
- the complete product;
- all accessories;
- any manuals and documentation;
- any components included in the package;
- the original packaging, where still available.
The absence of the original packaging, use of the product, scratches, marks, damage, tampering, wear, or missing components do not automatically result in the loss of the right of withdrawal. However, they may result in a reduction of the refund proportionate to the actual decrease in value, within the limits permitted by applicable law.
GYMFITILY reserves the right to document the condition of the product through photographs and/or video upon receipt and during the inspection process.
3. Return Shipping Costs
Unless expressly stated otherwise on the website, the direct costs of returning the product are the responsibility of the consumer.
The customer is also responsible for choosing an adequately safe and traceable shipping method.
GYMFITILY shall not be responsible for products returned by the customer that are lost, damaged, or delivered to parties other than GYMFITILY due to improperly arranged shipping.
4. Receipt and Inspection of Returns
All returned products will be inspected.
Physical receipt of the package does not automatically constitute acceptance of the return or recognition of the customer’s right to a full refund.
GYMFITILY will verify:
- whether the product corresponds to the product purchased;
- the condition and integrity of the product;
- the presence of any damage;
- the presence of all accessories;
- any signs of use exceeding what is necessary to establish the nature, characteristics, and functioning of the product;
- any tampering or alterations.
If a decrease in value attributable to the customer is identified, the corresponding amount may be deducted from the refund, within the limits permitted by applicable law.
5. Refund Timing and Method
In the event of a valid exercise of the right of withdrawal, GYMFITILY will refund the payments received from the consumer in accordance with applicable law.
The refund may be withheld until the goods have been received or until the consumer has provided evidence that the goods have been shipped back, whichever occurs first.
The refund will be made using, unless otherwise agreed with the customer, the same payment method used for the original transaction.
If the customer selected a delivery method that was more expensive than the least expensive standard delivery method offered by GYMFITILY, any additional costs resulting from that choice will not be refunded to the extent permitted by law.
6. Damaged or Non-Conforming Products
The right of withdrawal is separate from the statutory legal guarantee of conformity.
If a product has a lack of conformity, the customer should contact GYMFITILY, providing a detailed description of the issue and, where requested, photographs, videos, or other documentation useful for verification.
GYMFITILY may request that the customer make the product available for the necessary inspections.
If an actual lack of conformity is confirmed, the remedies provided under the applicable statutory legal guarantee will apply, in accordance with current legislation.
The statutory legal guarantee does not cover damage resulting, by way of example, from:
- improper use;
- use contrary to the instructions;
- incorrect installation where the installation was not carried out by GYMFITILY;
- modifications or tampering;
- impacts or falls;
- use of incompatible accessories;
- normal wear and tear;
- accidental damage;
- use of the product for purposes other than those for which it was intended.
7. Products Excluded from the Right of Withdrawal
The right of withdrawal is excluded in the cases provided for by law, including, where applicable:
- goods made to the consumer’s specifications or clearly personalized;
- goods that are liable to deteriorate or expire rapidly;
- sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery;
- digital content supplied on a non-material medium in the cases provided for by law;
- any other categories expressly provided for under Article 59 of the Italian Consumer Code.
Such exclusions will only apply in the cases and to the extent permitted by applicable law.
8. Unauthorized Returns
The customer must not send products to addresses other than the address expressly provided by GYMFITILY for return processing.
Products sent without prior notification of withdrawal or without following the return instructions may be subject to inspection before any refund is issued.
GYMFITILY shall not be responsible for products shipped to incorrect, incomplete, or unauthorized addresses.
9. Promotional or Discounted Products
Unless otherwise provided by applicable law, products purchased during promotions or discount campaigns remain subject to the same consumer protections as other products, including, where applicable, the right of withdrawal.
Any specific promotional conditions will be indicated in the relevant offer.
10. Exchanges
The replacement of a product is not guaranteed simply because the customer has changed their mind or preference, or wishes to change the color or model.
Where required by law or expressly agreed by GYMFITILY, the replacement will be carried out according to the conditions communicated to the customer.
In the event of a lack of conformity, the remedies provided under the statutory legal guarantee will apply.
11. Products Received Damaged
Customers are encouraged to check the condition of the packaging and product upon delivery and to keep photographs or videos of the packaging and product if any visible damage is present.
Failure to take photographs or report the damage to the carrier does not automatically result in the loss of rights granted by law. However, such documentation may be useful for handling and resolving a claim.
12. Missing or Incorrect Items
If the customer receives a product different from the one ordered or discovers that components are missing, they should contact GYMFITILY promptly, providing the order number and a description of the issue.
Photographs and/or videos of the product received, the packaging, and the shipping label may be requested in order to carry out the necessary checks.
13. Abuse of the Return Procedure
GYMFITILY reserves the right to carry out additional checks in the event of anomalies, repeated claims, inconsistent information, products returned that differ from those purchased, or other circumstances that reasonably suggest fraudulent use of the return procedure.
This right will be exercised in compliance with the mandatory rights granted to consumers under applicable law.
14. No Limitation of Mandatory Consumer Rights
This policy does not limit, exclude, or replace any rights granted to consumers under mandatory provisions of the Italian Consumer Code or applicable European legislation.
If any provision of this policy is found to be incompatible with a mandatory legal provision, that provision shall be interpreted and applied to the maximum extent permitted by law, without affecting the validity of the remaining provisions.
15. Contact
For any requests relating to returns, withdrawal, refunds, exchanges, or the statutory legal guarantee, customers should use the official contact details provided in the Contact section of the website.
Requests should include the order number and all information necessary to identify the purchase.